Privacy Policy

1. Information We Collect

When you interact with our website — for example, by submitting a tour request, contact form, or care inquiry — we may collect personal information you choose to provide, such as your name, phone number, email address, preferred contact method, preferred tour date, and any details you share about your loved one's care needs. We also may collect limited technical information such as your browser type and approximate location for the purpose of operating and improving the site.

2. How We Use Your Information

We use the information you provide to:

• Respond to your inquiry and schedule a private tour or consultation.
• Communicate with you about care options, services, and next steps for your loved one.
• Improve our website content, accessibility, and user experience.
• Comply with applicable legal and regulatory requirements.

We do not sell your personal information to third parties. Information you share about a resident's health or care needs is treated as sensitive and handled in accordance with our HIPAA Privacy Notice.

3. How We Share Information

We share personal information only as necessary to respond to your request, provide or coordinate care, or as required by law. This may include sharing information with our care team, authorized physicians, home health agencies, and pharmacy providers involved in a resident's care. We may also use trusted service providers to operate our website and communications, who are obligated to protect your information.

4. Data Retention

We retain personal information only for as long as necessary to fulfill the purpose for which it was collected, to respond to your inquiry, to provide or coordinate care, and to meet legal, regulatory, and AHCA recordkeeping requirements.

5. Your Privacy Rights

Depending on your location, you may have the right to request access to, correction of, or deletion of your personal information, and to opt out of certain marketing communications. To exercise any of these rights, please contact us using the information below.

6. Website Security

We take reasonable technical and organizational measures to protect the information you submit through our website. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

7. Children's Privacy

Our website and services are not directed to children under 16, and we do not knowingly collect personal information from children through this website.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this page periodically.

9. Contact Us

If you have questions about this Privacy Policy or how we handle your information, please contact us: